Refund Policy — Video Background Changer

Last updated: October 27, 2025

1. Scope & Overview

Code Knitters accepts payments via third-party payment processors on the web, and via the Apple App Store or Google Play for in-app purchases. The processor or app store that handled your transaction determines the exact refund, dispute, and chargeback rules that apply.

2. General Refund Practice

Web purchases (website): Where the payment processor’s policy and applicable law permit, Code Knitters follows a consumer-friendly 14-day refund practice for eligible one-off purchases and — where applicable — subscription renewals. This is a general guideline and actual eligibility/timing depends on the payment processor and payment method.
In-app purchases: Purchases made through Apple App Store or Google Play are subject to those platforms’ refund and subscription policies. Contact Apple or Google for refunds of in-app purchases.

3. How to Request a Refund

Email support@videobackgroundchanger.com with: order ID (or store purchase receipt), email used for purchase, purchase date and reason for refund. Attach screenshots or processed outputs if relevant. We will review and coordinate with the payment processor to resolve the request.

4. When Refunds Will Be Refused (Strict & Non-Negotiable Cases)

Refunds will be refused and may trigger account suspension and legal action where the processing or transaction involved:

Unauthorized processing, enhancement or upscaling of copyrighted or pirated content;
Attempting to remove watermarks from licensed or stock images, or processing stock images without a license;
Any sexually explicit, pornographic, or NSFW content, or sexualized content involving minors;
Deepfakes, impersonation, identity misrepresentation, or non-consensual processing intended to deceive or harm;
Content intended to facilitate fraud, identity theft, document forgery, or other criminal acts;
Any activity that violates the Service’s Prohibited Content rules (Terms §4).

In such cases you will not be eligible for refund and your account may be permanently terminated without recourse.

5. Chargebacks & Fraud

Chargebacks are handled by the payment processor or card issuer. If a chargeback is resolved in favor of the cardholder, the processor may debit the refunded amount and processing fees from us. Where permitted, we may pursue recovery from the user account responsible for fraudulent or abusive activity, including legal action.

6. Timing & Processing

If a refund is approved, the payment processor or app store will process it. The time it takes to appear on your statement depends on the payment method and card issuer.